To help serve you better...

Please choose a Department. Choosing a department will help direct your message to the appropriate personnel and provide you with the quickest possible response time.

Customer Service - If you have questions regarding your account, billing, or shipping, please contact our Customer Service department.

Sales - If you have questions regarding purchasing Online Training Library subscriptions, CD-ROMs/DVDs, books, any of our multi-user solutions, or reseller related inquiries, please contact our Sales department.

Technical Support - If you have questions regarding our website, QuickTime, viewing movies, exercise files or would like help with training, our tech support staff is here to help.

Feedback - If you would like to make a comment about our training, a specific course, or make a request for training on a specific topic we'd love to have your feedback.

Marketing - For general marketing questions, concerns or opportunities, feel free to drop us a line – we always appreciate your feedback!

Customer Service » Activation Keys/Trials/Discounts

Customer service is happy to assist you with all of your activation keys, or trial membership and discount questions.

Frequently Asked Questions

• How do I get an activation key?
• How do I get my activation key from Adobe?
• My activation key isn't working. How do I get it to work?
• Where do I go to redeem my activation key?
• Where do I go to redeem my Adobe activation key?
• I lost my activation key. How do I get a new one?
• How do I get my free trial activation key?
  
• How do I get my free trial that I am supposed to receive from Adobe as a gift for registering?
  

Customer Service » Billing/Receipts

Customer service is happy to assist you with all of your membership and billing inquiries.

Frequently Asked Questions

• I would like to change some of my contact information. How do I do that?
• What types of credit cards do you accept? Can I pay by check?
• How will the charge appear on my credit card statement?

Customer Service » Cancel Membership

We hope you will come back as a lynda.com member soon! We are adding content weekly, so keep up with our new releases on the blog, Facebook, and Twitter.

Frequently Asked Questions

• I would like to cancel my subscription. How do I go about doing that?

Customer Service » Login/Passwords

If you are experiencing difficulties logging into the lynda.com Online Training Library®, please describe the problem for us with as much detail as you can and we'll do our best to assist you.

Forgot your password?

To have your password sent to you by email, please complete the lost password form.

Frequently Asked Questions

• I think someone may be using my password. How do I change it?
• Can I login to the Online Training Library® from any computer with my username and password, or am I limited to a single computer?

Customer Service » New/Reactivate Membership

Welcome! Customer service is happy to assist you start or reactivate your membership.

Frequently Asked Questions

• How do I reactivate my account?

Customer Service » OTL Purchases

Welcome to our Online Training Library®. Customer service is happy to assist with all of your purchasing questions.

Frequently Asked Questions

• How long does it usually take you to ship an item?
• What shipping methods do you offer? If I'm in a hurry, can I request next day or second day service?
• Can I return an item if I'm not satisfied with it, if I change my mind, or if I ordered the wrong product?
• I received a product that is different from the one I ordered. How do I exchange this?

Customer Service » Other

For all other inquires please use this option and your email will be directed to the appropriate lynda.com staff member(s).

Frequently Asked Questions

• I received an email from lynda.com that states "Multiple users may be accessing your account." What should I do?
• I received a product that is different from the one I ordered. How do I exchange this?

Feedback » iPhone Application

Let us know what you think about the lynda.com iPhone App

Frequently Asked Questions

• Does the lynda.com iPhone App application work with any version of the iPhone OS?
• How can I update the application?
• Do I need to install additional plugins in order to watch lynda.com movies?
• How do I login to the iPhone Application?
• Can I download lynda.com tutorials on the iPhone to watch offline?
• How can I manage my account from the iPhone application?
• Why does the streaming movie keep pausing?
• Why am I getting a message that my account isn't supported by the iPhone App?

Feedback » CD-ROMs or DVDs

Whether it is compliments or complaints, we love hearing from our customers. Let us know what you think about the lynda.com Hands-On Training CD-ROM or DVD you've been viewing.

Oops, did we goof?

Did you spot a typo or other error? Please tell us about it.

Looking for lynda.com CD-ROMs or DVDs?

Visit the lynda.com store to purchase a CD-ROM or DVD online.

Feedback » New Course Requests

Haven't found the training you're looking for yet? Let us know what you're looking for and we'll direct you to the right title or add your suggestion to our list of potential titles to cover next.

Feedback » Online Training Library

Tell us what you think about our training, our authors, and the Online Training Library® in general. We love to hear what you think.

Make a request...

To submit your request for video training, please use Feedback » New Course Requests.

Feedback » Podcasts

Have you been listening to the lynda.com podcasts? If so, we'd love to hear what you think.

Feedback » Testimonials

Do you want to tell us why you love lynda.com? Hundreds people have shared their testimonials.

Read what others have to say »

Feedback » Other

For feedback on any other topic not listed, please send us your comments and we'll be sure it gets directed to the appropriate lynda.com staff member(s).

Technical Support » Content Questions

Please provide details about the issue you are experiencing and a Technical Support agent will contact you.

Technical Support » Exercise Files

If you are experiencing trouble extracting exercise files please be sure you're using the WinZip (version 9 or higher for Windows) or StuffIt Expander (version 7 or higher for Macintosh).

Frequently Asked Questions

• What are the benefits of using the exercise files, and can I do your training without them?

Technical Support » Mobile Devices/iPhones/iTouch

Please provide details about the type of device and the issue you are experiencing and a Technical Support agent will contact you.

Technical Support » Player/Playback/QuickTime

If you are experiencing difficulties with our website, please let us know and we'll do our best to assist you. Please be sure that your browser and player version meet our site's system requirements. For issues with viewing movies please be sure you're using the latest version of QuickTime, Flash, or Windows Media player. If you are still experiencing trouble with the latest QuickTime player, please describe the issue you're experiencing and provide as much detail as possible including the name of the title and movie that is not working as expected.

Frequently Asked Questions

• I click on the movie link, but no video plays in the pop up window.
• I click on a movie link but nothing happens. No pop up window appears.
• I have a 56k connection and the movies are very slow to load up.
• I am running Norton Personal Firewall, and I am having trouble accessing the movies.
• Why does the streaming movie keep pausing?
• The lynda.com training CD-ROM I received when I purchased CorelDRAW has sound, but no video. How can I fix this?
• Can I download your online tutorials?
• I purchased a lynda.com CD-ROM, and one of the disks doesn’t seem to work. What should I do?
• When I click on a movie, I hear the author speaking.  How can I get the video portion to display?
• When I open my CD-ROM and click on one of the movies from the menu, the movie starts playing full-screen and I am not able to access anything else on my computer. How do I get around this?
• Why is QuickTime 7 required to view some videos in the Online Training Library®?
• How can I get the latest version of the QuickTime Player and plug-in?
• Do I already have QuickTime 7?
• Why do some videos cause an error message about software that's missing and unavailable, and display a blank white screen?
• Has your video format changed?
• Why does Safari crash when I try to watch closed captions in the movies?

Technical Support » Site Performance/Connectivity

Please provide details about the issue you are experiencing and a Technical Support agent will contact you. For faster service, if you are seeking Technical Support related to Content Questions, Exercise Files, Mobile Devices, Player,or Site Performance, please choose the appropriate Department.

Technical Support » Other

Please provide details about the issue you are experiencing and a Technical Support agent will contact you. For faster service, if you are seeking Technical Support related to Content Questions, Exercise Files, Mobile Devices, Player,or Site Performance, please choose the appropriate Department.

Frequently Asked Questions

• I received an email from lynda.com that states "Multiple users may be accessing your account." What should I do?
• I'm still having problems, who can I contact to help?
• The CD-ROM in my Hands-On Training (H·O·T) book is missing or is not working properly. How can I get another one?
• Do I need the software to do the tutorials? For example, do I need Dreamweaver to do the Dreamweaver course, or AutoCAD for the AutoCAD course?

Sales » CD-ROMs, DVDs, or Books

If you have any questions about our CD-ROMs, DVDs, or Books, one of our agents will be happy to assist you.

Frequently Asked Questions

• Can I purchase books and CD-ROMs on-line?
• What types of credit cards do you accept? Can I pay by check?
• If I pay for my purchases with a credit card, are those transactions secure?
• When I place an order online with my credit card, it asks for my Security Code. Where do I find that?
• How long does it usually take you to ship an item?
• How will the charge appear on my credit card statement?

Sales » Educators

Learn more about our discounts for educators.

• Educational discount & licensing for CD-ROMs
• Discounted student enrollment program

Frequently Asked Questions

• Do you offer educational discounts for students or educators?
• How do I request a student or educator discount on your cd-roms?
• I'm an educator, and I'm thinking about using one of your Hands-On Training (H·O·T) books as a textbook in my classroom. How can I obtain an instructor's copy to look over so I can make my decision?
• Do you offer educational discounts for students or educators?

Sales » Multi-User Solutions

Learn more about our multi-user solutions:

• Volume-User License (on DVD-ROM)
• Managed Multi-User System
• Online Training Library® IP Program

Frequently Asked Questions

• Does my educational institution qualify for the Online Training Library® Academic Program (OTLAP)?

Sales » Online Training Library

If you have any questions about our Annual, Monthly, or Premium subscriptions one of our agents will be happy to assist you.

Frequently Asked Questions

• If I pay for my purchases with a credit card, are those transactions secure?
• When I place an order online with my credit card, it asks for my Security Code. Where do I find that?
• How will the charge appear on my credit card statement?

Sales » Resellers

Find a reseller, or learn how to become an authorized reseller.

• Find an authorized reseller
• Download the reseller application

Marketing » Advertising

For general questions about advertising, press and media, please use this option and we will get back to you shortly.

Download the lynda.com Media Kit or read our latest news releases »

Marketing » Case Studies

Want to share your personal or professional story? If you, or your company or school would like to be considered for a case study, we would love to hear your experiences with lynda.com training!

Read our Customer Success Stories »

Marketing » Events

For information about tradeshows, conferences, and events presented by lynda.com, events that lynda.com will exhibit at, and events sponsored by friends of lynda.com, contact us here.

Visit the lynda.com Events page »

Marketing » Mailing Lists

To change your email address or for more information on what kinds of emails we send, contact us here.

Opt-in or opt-out of our email lists »

Marketing » User Groups

Do you manage a User Group? Contact us to learn how to apply for the lynda.com User Group Benefits Program or for more information.